INTRODUCTION

Every day customers are delegating more customer support tickets to third parties (a.k.a. "proxies"). That is where ProxyLink comes in. As masters of third-party customer experience, they make this process more efficient and streamlined.

ProxyLink participated in the Drata + AssuranceLab Compliance Accelerator Program (CAP) to achieve its SOC 2 report. We sat down with John Walter, Founder & CEO at ProxyLink to chat about his experience. 

WHAT, IF ANY IMPACT DID THE ASSURANCELAB COMPLIANCE ACCELERATOR PROGRAM HAVE ON YOUR DECISION TO SIGN UP?

“As a first-time compliance navigator, I found it all to be a quagmire. When I was considering different compliance software vendors, Drata told me about their relationship with AssuranceLab. Having AssuranceLab integrated into the process was a necessary pre-requisite for me choosing to become a customer of Drata.”

HOW DID ASSURANCELAB'S COMPLIANCE ACCELERATOR PROGRAM MAKE YOUR ACCELERATED JOURNEY TO SOC 2 TYPE 1 COMPLIANCE EASIER?

“They made the process easier by providing step-by-step guidance on what controls we needed to satisfy and how to satisfy them. I honestly don't know how a company going through SOC 2 for the first time can accomplish compliance on Drata without a consultant like AssuranceLab.” 

WHAT COMPONENT OF THE ASSURANCELAB COMPLIANCE ACCELERATOR PROGRAM PROGRAM DID YOU FIND MOST USEFUL?

“Upfront access to the audit team was a game changer. They made clear their high expectations for data security and then provided a clear path on how to achieve them.  I truly felt like they were by my side the whole time.”

WHAT ADVICE WOULD YOU GIVE TO OTHER COMPANIES SIMILAR TO PROXYLINK CONSIDERING SOC 2 WITH DRATA AND ASSURANCELAB?

“Don't try to go through it alone if this is your first time. If you are going through this process I recommend starting your journey by contacting AssuranceLab. I feel very lucky to have met them.”      

If you would like to experience the AssuranceLab difference yourself, contact our team: info@assurancelab.com.au